IBEDC Assures Customers Of Quality Services During The Yuletide

The Management of Ibadan Electricity Distribution Company (IBEDC) Plc has assured customers across its network of its commitment to ensure hitch-free services during the Christmas holiday.

While wishing all its customers and Nigerians a safe and enjoyable holiday season, on behalf of the company, the Chief Operating Officer, Engr. John Ayodele explained that measures have been put in place to ensure network stability and smooth operations during the holidays.

“In anticipation of customers’ expectations during the holidays, we are fully equipped to ensure faults are cleared as fast as possible across our franchise to avoid unnecessary disruption of power supply,” he said.

Engr. Ayodele also urged customers and all Nigerians to demonstrate the virtues of love, compassion and peace which are the cardinal pillars of epitomized by Christmas.

He said although 2020 has been a year plagued by many challenges, IBEDC still demonstrated its commitment to excellent service delivery by creating more Customer Care Units across its franchise for quicker resolutions of complaints and faults, upgraded and installed some major electrical infrastructure.

“We also introduced innovative ICT driven initiatives and policies to promote real time reading of our meters, distribution of bills and generally ensure a more efficient business operations,’’ he said.

Engr. Ayodele advised customers to “take advantage of our hassle free channels of payment to pay bills and vend such as: Quick teller, etransact, PayArena, Jumia and ATM to avoid disconnection during the holidays. Our offices will also remain opened during the holidays from 9am-3pm, you can also reach us via our customer care line-0700123999 or email us at customercare@ibedc.com,” he added.

Engr. Ayodele appealed for the strict observance of the COVID-19 precautionary measures as recommended by NCDC of wearing face masks in public places, regular washing of hands or use of sanitizers and physical distancing during the yuletide celebrations.

He advised motorist to avoid drinking under the influence of alcohol and observe traffic rules to prevent collision with electrical poles and other accidents.

“Ensure proper supervision of your children and wards to prevent domestic and electrical accidents this period, avoid cooking or trading under a high-tension wire, switch off all electrical appliances not in use, and please, do not engage quacks to fix any electrical faults,” he further admonished.