Zenith Bank Investigates Data Breach, Says Banking Services Remain Secure

BY MICHAEL AKINOLA

Zenith Bank Plc has disclosed that it is investigating an incident involving unauthorised access to customers’ data.

The bank said the breach does not involve financial information and has not compromised its banking services or digital channels.

In an email sent to customers on Wednesday, the bank stated that the incident is part of a broader global cyber-attack targeting multiple international organisations across various sectors.

“This incident is part of a broader, global cyber-attack targeting multiple international organisations across various sectors. Upon discovery, we promptly activated our incident response protocols, cybersecurity actions and remediation efforts,” the bank said.

According to Zenith Bank, incident response protocols were activated immediately upon discovery and cybersecurity and remediation efforts have been intensified.

The lender reassured customers that its banking services and digital channels remain secure and fully operational.

As a precautionary measure, the bank urged customers to remain alert to potential phishing attempts and other forms of social engineering.

“As a precaution, we encourage our customers to remain vigilant against phishing emails, text messages, or phone calls, and never to disclose their password, PIN, One-Time Password (OTP), or other security credentials to anyone,” the bank said.

Zenith Bank reaffirmed its commitment to protecting customers’ information and to maintaining continued confidence in the bank.

The incident is the latest in a series of cybersecurity challenges facing Nigerian financial institutions.

In recent months, some banks have temporarily suspended social media operations over impersonation and other fraudulent activities.

Earlier in April, the Nigeria Data Protection Commission, NDPC, said it was investigating alleged data breaches involving Sterling Bank, Remita, and the Corporate Affairs Commission, CAC.