ZenithEdge Consulting, a people development and hospitality training firm, has announced the launch of its 3-Day Service Excellence Workshop, designed to empower professionals and businesses to deliver exceptional customer experiences and strengthen service culture across industries in Nigeria.
The workshop will run from November 25th to 27th, 2025.
It will be held virtually via Zoom, bringing together experts and professionals from diverse sectors to discuss practical strategies for improving communication, handling difficult customers, and building strong service-driven teams.
According to Oluwatosin Yusuf, Hospitality professional and Lead Consultant at ZenithEdge Consulting, “Service excellence is not just about meeting expectations — it’s about creating moments that customers never forget. Through this workshop, we want to help businesses and individuals understand that great service is the foundation of growth and brand loyalty.”
The 3-Day Service Excellence Workshop will feature sessions on:
• Communication & Service Etiquette
• Handling Difficult Guests & Service Recovery
• Leadership in Service Delivery
Each session is designed to provide participants with actionable insights and techniques to enhance their service delivery and leadership approach.
The event is open to professionals, entrepreneurs, and corporate organizations across hospitality, tourism, retail, and corporate sectors. While the training is free to attend, participants can opt for a ₦3,000 e-certificate of participation issued by ZenithEdge Consulting.
“We’re building a community of service-minded professionals who will set the standard for excellence in every interaction,” Tosin added.
Registration is currently open.
To participate, visit: https://forms.gle/k1TaFyBs28wnabQw8
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