9mobile Refutes Shutdown Rumours, Reassures Customers Of Improved Service

Posted on March 21, 2025

9mobile has categorically refuted the false and misleading rumours suggesting an alleged shutdown of our operations in Nigeria. The management said these claims are entirely baseless and aimed at causing unnecessary panic among their valued subscribers.
The management said, “We understand that some customers have recently faced challenges, particularly with Mobile Number Portability (MNP), a service that enables seamless network switching. We want to clarify that 9mobile has never restricted customers from porting to other networks. We remain fully compliant with industry regulations and committed to delivering fair, transparent, and customer-focused services. While there have been temporary technical challenges affecting MNP, these issues have now been largely resolved. Some minor delays may still occur due to ongoing system optimizations, but we are actively working to ensure a smoother experience for all users”.
“As a proudly Nigerian brand, we embody the resilient spirit of our people and remain steadfast in our commitment to overcoming challenges. We acknowledge the temporary service disruptions some customers may have experienced in different locations. However, we assure you that these disruptions are part of a broader transformation effort aimed at modernizing our infrastructure and improving overall service quality. Our ongoing investments in network upgrades and service expansion will soon yield significant improvements, ensuring reliable connectivity for individuals, businesses, and communities.”
“We sincerely appreciate the patience and loyalty of our subscribers during this transition. While challenges exist, we are making significant progress and are confident that brighter days are ahead. We remain dedicated to providing exceptional service and keeping you connected to limitless opportunities.
Thank you for your continued trust in 9mobile.”

Leave a Reply

Your email address will not be published. Required fields are marked *

Latest News

Renowned public figure and Eze Odinana of Ogbunike Land, Dr. Chuma-Odili Harris Udokamma, popularly... Continue
President Bola Ahmed Tinubu expresses sadness over the passing of Dr. Leon Usigbe, a... Continue
Prominent Ibadan businessman and publisher of The Street Journal Newspaper, Mogaji Wole Arisekola, has... Continue
The Inspector-General of Police, IGP Kayode Adeolu Egbetokun, Ph.D., NPM, has commended the Executive... Continue
Victoria Oyedepo, wife of renowned EFCC prosecutor and Senior Advocate of Nigeria, Rotimi Oyedepo,... Continue
Hon. Valentine Owamagbe Asuen, Chairman of the Edo State Forestry Commission, has commended the... Continue
EBERE UZOUKWA, PhD Long before his election as the Executive Governor of Abia State,... Continue
DR. BUNMI AWOYEMI    In the evolving theatre of Nigerian democracy, 2027 will not... Continue
TONY EZIKE  The Deputy Governorship Candidate of the All Progressives Congress (APC) in Anambra... Continue
KINGSLEY EBERE  Police operatives from the Anambra State Command have recorded major breakthrough in... Continue

UBA


Access Bank

Twitter

Sponsored