Crisis Hits MTN MoMo PSB As Both CEO, CCO Quit

Mr. Eli Hini, the Chief Executive Officer of MTN’s MoMo Payment Service Bank, and Ms. Elsa Muzzolini, Chief Commercial Officer, have both left the company, P.M.EXPRESS Learnt.

Muzzolini announced her resignation through a direct message to MoMo employees on 12 July.

She was said to have taken up a new role as CEO of M-PESA Ethiopia, the Safaricom’s mobile money business, effective 15 July, 2024 as an updated on her LinkedIn profile reflect her new position.

However, it remains unclear whether Hini, who departed in June 2024, has moved on to another role.

Both Hini and Muzzolini joined MoMo PSB in 2022, where they played key roles in driving the fintech’s growth strategies in Nigeria.

Their exits come at a crucial time as MTN Nigeria increases its investment in MoMo PSB to boost its market share in mobile wallets and app adoption, following challenges in its core telecom business.

Phrase Lubega, MTN’s Head of Fintech, has been named as the new CEO, although his appointment is pending approval from the Central Bank of Nigeria, according to a source with direct knowledge of the situation.

MTN has yet to respond to requests for comment.

MoMo PSB has seen significant growth under Hini and Muzzolini’s leadership.

In the first half of 2024, the number of mobile money wallets grew by 55.8%, reaching 5.5 million, up from 3.1 million in the same period in 2023.

Fintech revenue also increased by 11%, driven by higher adoption of mobile wallets and the MoMo app.

In comparison, Airtel’s mobile money service, which is slated to go public in 2025, reported a 14.9% increase in its customer base, reaching 39.5 million.

In a strategic move to strengthen MoMo PSB’s operations and position it for further growth, MTN Nigeria on August 5, 2024, paid ₦6.95 billion to acquire Acxani Capital Limited, the minority shareholder of MoMo PSB.

This transaction, detailed in a regulatory filing, gives MTN Nigeria full control of the fintech unit and allows for additional investment.

As part of the deal, MoMo PSB received an extra ₦9.4 billion from MTN Nigeria.